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Your Account, Your Data, Our Responsibility

We operate qq28 with clear rules about how we handle your account, payments and personal information.

Account security verified at sign-upDANA, OVO, GoPay, QRIS payment trails logged24/7 support in English
Explore the Lobby Read FAQ
qq28 Your Account, Your Data, Our Responsibility
CONTACT & ASSISTANCE

Reach Our Legal & Account Team

If you have questions about your rights, account closure, data access or our terms, contact our support team through the channels below.

Live Chat Available 24/7 for account, data and policy questions.
Email Support Send requests to [email protected] with 'Legal Inquiry' in the subject line.
In-Account Messaging Go to Settings > Support inside the lobby.
DATA & SECURITY PLEDGE

How We Protect Your Information

Data security is built into every step of your account. Your payments are encrypted end-to-end when you use DANA, OVO, GoPay or QRIS.

Encryption Protocol

All data between your device and our servers uses TLS 1.2 or higher.

Cookie Use

We place session cookies on your device to keep you logged in. No tracking or third-party cookies are set.

Account Deletion

Request permanent closure in Settings > Account. After 30 days, all gameplay data is wiped.

Payment Records

Every DANA, OVO, GoPay and QRIS transaction is logged with a timestamp and reference number.

Data Access Request

Email [email protected] with 'Data Access Request' in the subject.

Policy Changes

We notify you via email and in-app message at least 30 days before any legal or payment policy change.

Your Rights and Our Obligations Explained

Your account is marked closed immediately. We wipe all gameplay logs and chat history within 30 days. Deposit and withdrawal records are kept for seven years for financial compliance. You can request export of those records by emailing [email protected].

Yes. Send a data access request to [email protected] with your account username. We send a complete file of your profile data, transaction history, and device logs within 10 business days at no cost.

We retain DANA, OVO, GoPay and QRIS transaction records for seven years after the payment date. Your card details and bank account numbers are encrypted and never stored after the transaction completes. Phone numbers are kept for account recovery only.

Contact [email protected] or use the in-account dispute tool under Wallet > Transactions. Select the charge and explain the issue. We investigate within 48 hours and respond with a resolution or escalation path.

We recommend logging out after each session, especially on shared computers. Enable two-factor authentication in Settings > Security to add a second login layer. Always clear your browser cookies before letting someone else use the device.

Accounts are personal and non-transferable. You may not share login credentials, sell your account or use another person's account. Violations result in permanent closure and forfeiture of funds. Where local law permits, we may pursue recovery of the fraudulent balance.

Every withdrawal generates a reference number visible in your Wallet > History. You can verify the status with your payment provider using that number. Most QRIS and OVO transfers complete within 24 hours; DANA and GoPay usually within one hour.

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