Reference

Privacy on qq28 – What We Collect and Why

When you open an account with us, we collect information to verify your identity, process your deposits and withdrawals, and keep your account secure.

Account verification detailsPayment method recordsBrowser and device informationSupport conversation logs
qq28 Privacy on qq28 – What We Collect and Why
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your details, our support…

Live Chat Open the chat widget on qq28 between 08:00 and 22:00 UTC+7 to speak with…
Email Support Send a message to [email protected] with your account email and privacy question; we reply…
In-Account Messages Log into your account, go to Settings > Messages and send a data access…
HOW WE SECURE IT

Data Protection and Account Security on qq28

Your account information is encrypted in transit using SSL 256-bit technology, the same standard used by banks.

SSL Encryption

All data sent between your device and our servers is encrypted with 256-bit SSL. Payment details never travel unprotected.

Access Controls

Only authorised staff see your personal data. We log every access and audit permissions monthly.

Fraud Detection

We monitor logins and transactions in real time. Unusual activity triggers immediate alerts to your registered email.

Data Deletion

You can request your data be deleted after account closure, except records we must keep by law.

Cookies & Tracking

We use cookies to remember your login and preferred lobby view.

Policy Updates

If we change this policy materially, we notify you 30 days in advance via email and in-account message.

Privacy Policy Questions From Our Players

Players often ask us what happens to their data, who can see it, and what rights they have. Below are the questions we hear most — and the straight answers.

We ask for your full name, email address, date of birth, phone number and residential address. This is required to verify your identity and ensure you are eligible to play where local law permits. We also confirm you are over 18. These details let us process your DANA, OVO, GoPay and QRIS deposits safely.

No. We verify every account against your identity during signup and again at first withdrawal. Using a false name or another person's payment method violates our terms and results in account closure and fund forfeiture. Your account must match your real legal name and the payment method owner.

We retain your account history, deposit records and withdrawal details for seven years after you request closure. This complies with local financial reporting rules. During that period, we keep the data secure but do not use it for marketing. After seven years, we delete it permanently unless law requires further retention.

Only our support team and fraud-prevention analysts can access your data, and only when needed to help you or investigate suspicious activity. Developers and other staff cannot view your account. Your payment processor (DANA, OVO, GoPay or QRIS provider) sees only what is needed to process your transaction securely.

No. We do not sell your email, phone number or personal data to anyone. We share data only with payment processors, anti-fraud vendors and legal authorities when the law requires it. You remain in control of whether we send you promotional emails; you can opt out in your account settings any time.

Log out immediately and change your password. Then contact our support team via live chat (08:00–22:00 UTC+7) or email [email protected]. We will review login history, confirm the breach with you and secure your account. If funds were moved, we investigate and escalate to your payment provider for reversal where possible.

Yes. Go to Settings > Privacy in your account and select 'Download My Data'. We compile and email it to you within 5 business days. The file includes your name, contact details, transaction history and device logs. If you do not have account access, email [email protected] from your registered email address to request it.